Sales Policies and Ordering Information
General Information and Conditions of
Some tests published or distributed by Riverside Publishing must be administered by a trained, certified examiner. Purchase of these tests is restricted to qualified institutions and examiners, as defined below. Some products, including many books and intervention or instructional materials, are not restricted.
Qualifications for Ordering Tests
Proper administration and interpretation of individually-administered assessment batteries generally requires formal education and training. The minimum user qualifications by test restriction must be met to place an order.
Riverside Publishing requires all first-time test purchasers to furnish evidence
of their qualifications to use tests.
EDUCATIONAL INSTITUTIONS
Accredited schools and colleges must submit orders on an official purchase order form or the school’s official stationery. The order must be signed by a school administrator. Initial orders from private schools must be submitted with the Test Purchaser Qualification Form.
UNIVERSITY BOOKSTORES AND LIBRARIES
Riverside Publishing requires that university libraries and bookstores include a signed statement accepting the terms and conditions for monitoring the release of secure materials.
TEACHERS
Teachers must submit orders on the school’s stationery, accompanied by a purchase order if required by the school. The order must be countersigned by the school principal or by another authorized administrator.
HOSPITALS, REHABILITATION CENTERS, AND PRIVATE PRACTICES
Accredited hospitals, rehabilitation centers, and other medical facilities must submit orders on an official purchase order form or the institution’s official stationery. The order must be signed by an administrator. Initial orders from private practice groups must be submitted with the Test Purchaser Qualification Form.
INDIVIDUALS, NON-EDUCATIONAL INSTITUTIONS, AND HOME SCHOOLS
Individuals in private practice and business and government agency staff members who have not previously ordered Riverside Publishing test materials must submit a statement of purchase eligibility with their orders. The Test Purchaser Qualification Form, or a letter outlining all the information requested on the Test Purchaser Qualification Form, must be used for this purpose. The form may be photocopied. Additional verification of qualifications may be required. Home schools and tutoring agencies must arrange for testing with a school or agency approved by the publisher.
UNIVERSITY STUDENTS
Graduate and undergraduate students and researchers may order test materials for research purposes. Their orders must be countersigned by the professor heading the research study or by another qualified administrator who is willing to accept responsibility for guaranteeing security and proper use of materials and services.
University Training Programs
College or university faculty using tests published by Riverside Publishing may
qualify for a 40% discount on complete/basic test kits or packages of record forms.
This discount does not apply to tests that
To qualify for this discount, all orders must be placed using the University Training Program Order Form. All orders are subject to a shipping and handling charge.
30-Day Preview
Riverside Publishing offers a 30-day preview on selected kits. An invoice for the kit will be generated at the time of shipment. If the material is returned within this 30-day period, a credit will be applied to the invoice, less a shipping and handling charge. All shipping and handling charges are the responsibility of the customer.
Prohibition Against
Riverside products may not be resold or distributed without prior written permission from the publisher.
Prices, Terms, and Conditions of
The sale of
The following statement appears on most Riverside products and all of
Maintaining test security is the direct responsibility of the test purchaser and/or user. Test security involves procedures for shipping, receiving, storing, disseminating, and controlling test materials. Materials should be released only to qualified persons designated as participants in the local testing program. School officials are responsible for providing in-service to ensure that all examiners are qualified to administer and use the tests. Test examiners must not reproduce the tests or paraphrase the directions when administering the tests because such practices may invalidate results. Also, administrators must follow test directions exactly as prescribed and strictly observe the administration times for timed tests to avoid invalidating the results. Practice tests may be used as an orientation to various tests. Under no circumstances, however, are old test editions to be used in place of practice tests.
Some state or local laws or regulations require that a student, parent, or guardian be allowed to review a test and/or the examinee’s responses to the test. When honoring a request for test review, the school must have a representative of the school present at all times.
Warranties
The Riverside Publishing Company warrants that each test offered for purchase is
suitable for its intended use, meets educational and professional standards, and
is manufactured in usable quality. Unless expressly agreed to in writing by an officer
of the company, the company makes no other warranties, expressed or implied, including
implied warranties of merchantability and fitness for a particular purpose. The
purchaser and/or user assumes all responsibility for
use or misuse of the tests. Return, replacement, or refund of all or part of the
purchase price, based on usability of the test materials and services, is the company’s
sole option and constitutes the sole and exclusive remedy of purchaser, in lieu
of actual, consequential, special, incidental, or other damages in connection with
a test, test materials, scoring, or other services, and any misuse of same.
Copyright Restrictions
All
The tests and ancillary test materials, including answer documents, score reports, software, and norms tables, are copyrighted. As such, they may not be reproduced, replicated, or transmitted, for any purpose, in whole or in part, in any form or by any means, electronic or mechanical, or be stored in a database or retrieval system, without prior written permission by an officer of the company.
To produce scoring service reports, Riverside Publishing uses copyrighted tables. The provision of the data from these tables does not give or imply permission to replicate norms data listed on the reports or to derive or extract data from the norms or other copyrighted tables. Such replication without prior written permission from an officer of the company is a violation of copyright laws.
Riverside requires a license of all users of norms tables, including users in nonprofit institutions. Test norms are an integral part of the test. Copying test norms without authorization is a violation of copyright. Information about licensing procedures for use of norms tables and similar copyrighted tables may be obtained by writing to:
Permissions
Riverside Publishing
3800 Golf Road, Suite 100
Rolling Meadows IL 60008
Requests for permission to reproduce, translate, or modify all or any part of Riverside’s copyrighted materials, including out-of-print titles, should be forwarded to Riverside Permissions prior to the time any work has begun. The requests should include information about the nature and purpose of the research study, thesis, report, or publication for which the reproduction is needed. The exact description of what is to be reproduced, how the reproduction is to be made, and information about the distribution and/or sales of the publication in which the reproduction will appear must be provided.
Answer documents—answer cards, answer sheets, answer folders, and answer booklets—are an integral part of the tests and are protected by copyright laws. All users, including school personnel, who wish to reproduce, modify, or adapt answer documents in any manner, including overprinting of generalized documents, are required to obtain licenses. Procedures for royalty payment, based on number of answer sheets reproduced, are included in the licensing arrangement. Write Riverside Permissions for additional information.
Select products have single and multi-user licenses available for clinical software
products. you may install Riverside Publishing clinical
software products only onto a single computer for use solely with that computer.
If you need to use multiple computers, you must purchase a separate copy of the
software for each computer from Riverside Publishing.
Large-Print and Braille Editions
Large-print and Braille editions of several Riverside Publishing tests are now available
in the catalog. For information about other tests available in large-print and Braille,
contact the American Printing House for the Blind,
How to Order Test Materials
Orders for test materials should be placed at least six weeks before the testing dates. This allows adequate time for shipping, checking materials upon receipt, and providing in-service prior to testing. Please allow at least 21 calendar days from the date of your order for receipt of materials.
Materials are usually shipped by UPS®. Shipping charges can vary greatly; therefore, we do not include this cost in the price of our material. The shipping service fee includes the cost of storing material, order entry, picking and packaging at our warehouse and shipping. Please use the following chart to estimate the shipping service fee for your order:
| Standard Ground | |
|---|---|
| Order Subtotal | Shipping Service Fee |
| Under $100.00 | $10.00 minimum |
| $100.00 - $3,000.00 | 10% of subtotal |
| $3,000.01 - $10,000.00 | 8% of subtotal |
| $10,000.01 - $50,000.00 | 7.5% of subtotal |
| $50,000.01 - $100,000.00 | 7% of subtotal |
| $100,000.01 - $200,000.00 | 6% of subtotal |
| Over $200,000.01 | 5% of subtotal |
| Shipping Service Fee Rate Effective 8/10/09 | |
For phone or fax orders placed through Customer Service, Next Day Air is available. To estimate Next Day Air, calculate 17% of your order subtotal ($20.00 minimum). Next Day air is not available for orders placed online. Ground transportation is available for AK and HI upon request by contacting Customer Service at 800-323-9540.
Check all shipments for accuracy as soon as they are received. All claims relating to any shipment and/or applicable invoice and/or merchandise must be made in writing within 45 days of the date of invoice. When reporting discrepancies, include name of purchaser, shipping address, billing address if different, purchase order number and date, and a description of the order. Also provide the invoice number and date if available.
Inquiries and Orders
U.S. orders should be sent to:
Riverside Publishing—Customer Service
3800 Golf Road, Suite 100
Rolling Meadows, IL 60008
Payments for all U.S. billing should be made to the remittance address on your invoice or monthly statement.
Terms are net 30 days. Cash discounts are not available.
Inquiries about payments and account balances should be directed to:
Houghton Mifflin Harcourt—Attn: Credit Department
6277 Sea Harbor Drive, 8th Floor
Orlando, FL 32887
Phone: 800-521-3185
Fax: 888-313-2059
Return Policy
Materials will be authorized for return for credit provided that the materials are a for-sale edition and were invoiced within the prior twelve months, and the materials are in unused and undamaged, salable condition. Packages of materials, kits, or software must be unopened. Call or write Riverside’s Customer Service Department to request an authorization for the return. Unauthorized returns are subject to restocking fees or may be refused or returned to the customer. Shipping charges for returning materials are the responsibility of the purchaser.
Scoring service reports, including magnetic tapes and disks, are not returnable for credit.
Authorized returns should be sent to:
Riverside Publishing
c/o Banta Fulfillment Center
1003 Discovery Road
Green Bay, WI 54311
Shipping Answer Documents
When planning your testing program, be sure to schedule enough time between test administration and posttest use of the results for the Riverside Scoring Service to process your answer documents and ship your scored results. Once your entire shipment arrives, it may take up to 15 business days for multiple-choice tests and 6–8 weeks for tests with open-ended questions to process during the busy fall and spring testing periods. If answer documents are not in processable condition when they arrive, results may be delayed beyond this timeframe.
Test results will be shipped to you via 2-day air, unless otherwise specified.
Answer documents for The Iowa Tests, Forms A, B, and C, Cognitive Abilities Test, Form 6, Logramos, Gates-MacGinitie Reading Tests, and Qualls Early Learning Inventory are to be sent to:
Riverside Scoring Service
761 District Drive
Itasca, IL 60143-1319
If you are part of a special program and you receive instructions and labels that direct you to another address, please follow those instructions rather than using the above information. Should you have any questions, our Customer Service Department will be able to advise you of the correct address.
Note: If any of the previous information is missing or information is not received within a reasonable period of time, Riverside Publishing reserves the right to resolve the situation using rules of thumb.
Purchase Orders
If your school or district requires the use of a purchase order, be certain that the purchase order number is written on your Order for Scoring Services (OSS) order form. Send the purchase order with your answer documents and OSS. The purchase order is not a substitute for an OSS.
Confidentiality of Reports
The distribution of reports to the appropriate people and the maintenance of report confidentiality are the responsibility of the scoring service purchaser and user. The facilities used by the Riverside Scoring Service meet stringent government security regulations. The Riverside Scoring Service will not send reports to anyone inside or outside the school district without written authorization from the person to whom original results were sent or whoever signed the Order Form for Riverside Scoring Service.
Late Service Requests
Requests for additional service(s) after reports have been processed will be honored for up to 12 months from the date of original scoring. To obtain additional services after you have already received your reports, you must call Customer Service at 800-323-9540.
If your scoring order requires manual cleanup work, Riverside offers clerical services to save you that time. For example, if your scoring order arrives and is in need of manual intervention, such as key editing data, has damaged documents or requires bar code corrections, you may request these services. The rate for this work is $85 an hour. Please contact Customer Service for details.
The minimum charge for processing scoring service orders is $150.00 per Order for Scoring Services.
Minimum charges are also applied to some specific scoring services, i.e., sub-populates/system use reports.
Items not specifically listed are not eligible for any quantity discounts. Discounts are not available for distributed products. Discounts apply to same test, title, level, and form for materials purchased on a single purchase order and invoiced to a single address. Discounts apply to orders for customer use only, not for resale. Quantity discounts cannot be combined with any other discount.